• Delta Airlines was criticized by a passenger for its handling of a luggage-tampering issue.
• Insider reported previously that Gina Sheldon's bag was filled with dog food, not gifts.
• She claimed that the airline has not reimbursed her for the stolen items even after she had been gone for several weeks.

One passenger has criticised Delta Airlines' handling of a luggage-tampering case.

Yelena Dahanova, Insider, reported previously that Gina Sheldon's Christmas gifts were being replaced by dog food after a European trip.

Sheldon, a New Hampshire resident booked her Air France flight through Delta partner airline Delta just before Thanksgiving last year.
Sheldon was furious at Delta's response, even though it had been weeks since the dog-food incident.

Sheldon stated that the airline's handling was poor after interest began to fade.

Fox10 Phoenix reported Friday that she had earned 75,000 miles as of Friday. She described it as significantly less than her ticket price.

Fox10 Phoenix's Sheldon said that getting reimbursement was difficult. "I was so frustrated and felt like I was being treated unfairly, so I requested to speak with someone at Delta, but I haven't heard back."

She said, "I also find Delta's customers are their top priority, but I have been sent canned emails and replies or they cite carriage arrangements and their policies to explain why they couldn't reimburse my ticket."

According to the outlet after speaking with Sheldon, it reached back to Delta.

The airline issued a statement in response. The airline responded with a statement saying that it was sorry for the customer's baggage experience. As an added token of our regret for her experience with baggage while flying with Air France, we have been in touch.

Insider reached out to Air France and Delta for further information.

Delta was one of many airlines to cancel thousands of flights over Christmas and New Year.